Refund policy

  NAVTARA ORGANICS 

Pure Botanical Skincare & Organic Products

 

Refund & Return Policy

Effective Date: [16/03/2026]  ·  Last Updated: [16/03/2026]

Navtara Organics (Partnership Firm) | Bhilwara, Rajasthan

 

Return window	15 days from the date of delivery
Resolution offered	Store credit / gift card  OR  Product exchange
Cash refunds	Not offered — we do not refund to original payment method
Return shipping	100% FREE — we arrange pickup at no cost to you
Processing time	7–10 business days after we receive the return
How to initiate	WhatsApp or call us (details in Section 4)
Non-returnable items	Opened / used products · Sale items · Custom orders
Order cancellation	Within 24 hours of placing the order
Contact WhatsApp	[EDIT: +91 6376270565]

 

 

At Navtara Organics, every product is handcrafted in small batches using pure, natural botanical ingredients. We take great pride in the quality of what we make — and we stand fully behind every item we send out.

If something is not right with your order, we want to fix it. This policy explains exactly how we handle returns, exchanges, and store credit — written in plain language with no hidden clauses.

To be eligible for a return, all of the following conditions must be met:

•       Return request is raised within 15 days of your delivery date

•       Product is completely unused, unopened, and in its original condition

•       Original packaging, seals, labels, and any inserts are fully intact

•       You have your order number or proof of purchase ready

•       The item is not listed under our non-returnable items (see Section 3)

•       You contact us via WhatsApp or phone before sending anything back

 

The following items cannot be returned, exchanged, or credited under any circumstances:

•       Products that have been opened, unsealed, or used in any way

•       Products purchased during a sale, at a discounted price, or as part of any promotion

•       Custom or personalized orders made specifically to your request

 

The following items are fully returnable under this policy (subject to eligibility conditions in Section 2):

•       Unopened, sealed products purchased at full price

•       Gift cards — not returnable, but valid for 12 months from date of issue and transferable

All returns must be approved by our team before you send anything back. The process is simple:

 

Step 1 — WhatsApp or Call Us

Message us on WhatsApp at [EDIT: +91 6376270565] or call us during business hours (Monday–Saturday, 10 AM–6 PM IST). Tell us:

•       Your name and order number

•       The product(s) you wish to return

•       The reason for the return

 

Step 2 — We Review Your Request

Our team will respond within 1 business day. If your return is approved, we will share the next steps and schedule a free pickup from your address.

 

Step 3 — Free Pickup Arranged

We will schedule a courier pickup from your doorstep at a time convenient for you — completely free of charge. Please pack the product securely in the original packaging before the pickup arrives. Do not use the product box itself as the outer shipping package — place it inside a mailer bag or a plain box.

 

Step 4 — We Receive & Inspect

Once the product is returned to us, we inspect it within 1–2 business days and notify you of the outcome by WhatsApp or email.

We do not offer refunds to the original payment method. All approved returns are resolved in one of the following two ways — your choice:

 

Option A — Store Credit / Gift Card

We issue store credit equal to the full value of the returned product(s). Your credit is valid for 12 months from the date of issue and can be used on any Navtara Organics purchase — including sale items. Store credit is issued within 2 business days of approving your return.

 

Option B — Product Exchange

We replace your returned product with a different product of your choice, subject to availability. How exchanges work:

•       If the replacement product is the same price — no extra charge

•       If the replacement is higher in value — you pay only the difference

•       If the replacement is lower in value — the balance is issued as store credit

•       Exchange shipments are dispatched within 7–10 business days of receiving your return

In the following situations, we take complete responsibility and arrange a resolution at absolutely zero cost to you — no forms, no long waits, just a quick WhatsApp message to us:

 

Product Arrived Damaged

If your product arrived cracked, broken, leaking, or physically damaged during transit, please:

•       Take photographs of the outer packaging and the damaged product

•       WhatsApp us the photos within 48 hours of delivery

We will immediately arrange a free replacement or issue full store credit — whichever you prefer.

 

Wrong Item Delivered

If you received a product different from what you ordered, contact us within 48 hours on WhatsApp with your order number and a photo of what you received. We will:

•       Arrange a free pickup of the wrong item

•       Dispatch the correct item at no additional cost

•       Prioritize your replacement shipment

 

Allergic Reaction

We formulate every product with care and list all ingredients transparently. However, individual skin sensitivities vary. If you experience an allergic reaction:

•       Stop using the product immediately

•       Consult a doctor or dermatologist

•       WhatsApp us with the product name, batch number (on the label), and a description of the reaction

We will review your case and arrange a full store credit or exchange. We may request a doctor's note for severe reactions. We are not liable for reactions arising from known pre-existing allergies to listed ingredients or failure to perform a patch test.

 

Order Lost in Transit

If your order has not arrived within 15 business days of the dispatch date, please contact us on WhatsApp. We will:

•       File a claim with our courier partner — this typically takes 3–5 business days to investigate

•       Once confirmed lost, reship your order or issue full store credit — your choice

•       Keep you updated throughout the process

Unlike many brands, we cover 100% of return shipping costs for all approved returns — regardless of the reason. Here is how it works for each scenario:

 

Return Reason	Who Pays Shipping
Damaged / defective product	Navtara Organics — FREE pickup
Wrong item delivered	Navtara Organics — FREE pickup
Allergic reaction (approved)	Navtara Organics — FREE pickup
Change of mind / other reasons	Navtara Organics — FREE pickup

 

Once your return reaches us, here is exactly what happens and when:

 

Return received	Day 0 — we notify you via WhatsApp
Inspection	Day 1–2 — we check condition and eligibility
Approval notification	Day 2–3 — we confirm outcome via WhatsApp
Store credit issued	Within 2 business days of approval
Exchange dispatched	7–10 business days of approval
Total timeline	Approximately 10–13 business days end to end

 

You may cancel your order within 24 hours of placing it, provided it has not yet been dispatched. Here is how:

•       WhatsApp us at [+91 6376270565] with your order number and the message 'Cancel Order'

•       We will confirm the cancellation within a few hours

 

If cancelled within 24 hours and before dispatch:

•       Full store credit issued within 24 hours of cancellation confirmation

•       No cash refund — store credit only

 

If cancellation is requested after dispatch:

•       The order cannot be stopped once it has been handed to the courier

•       You may initiate a return after delivery as per this policy

•       Return shipping will be arranged free of charge as per Section 7

 

COD Orders:

Our Cash on Delivery policy is currently being finalized. [EDIT: Update this section once you decide on COD — e.g. 'COD orders cancelled before dispatch will not incur any charge.']

We offer free exchanges on all eligible unused, unopened products within 15 days of delivery. Key things to know:

•       Exchanges are subject to product availability at the time of request

•       We will suggest alternatives if your first choice is out of stock

•       You can exchange for a completely different product — not just the same item

•       No exchange on opened, used, sale, or custom products

•       Exchange shipments carry the same quality guarantee as your original order

If you received a Navtara Organics product as a gift and wish to return or exchange it:

•       Share the order number from the original purchaser or your gift receipt with us on WhatsApp

•       Store credit or exchange will be issued in your name — the original purchaser will not be informed

•       The same eligibility conditions apply — product must be unused and in original packaging

If the order was not marked as a gift at the time of purchase, the store credit will be issued to the original purchaser's account.

We resolve the vast majority of concerns quickly and amicably. If you feel your issue has not been addressed fairly:

•       Ask to speak with our senior team member via WhatsApp — we will escalate within 1 business day

•       Email us at [EDIT: navtaraorganics@gmail.com] with 'Escalation' in the subject line

•       File a complaint on the National Consumer Helpline: 1800-11-4000 (toll-free)

•       Approach the Consumer Forum under the Consumer Protection Act, 2019

All disputes are subject to the exclusive jurisdiction of the courts in Bhilwara, Rajasthan, India.

We are always here to help. Reach us on WhatsApp for the fastest response — we reply within a few hours on business days.

 

WhatsApp (fastest)	[EDIT: +91 6376270565]
Phone	[EDIT: +91 6376270565]
Email	[EDIT: navtaraorganics@gmail.com]
Response time	Within a few hours on business days
Business hours	Monday – Saturday  ·  10:00 AM – 6:00 PM IST
Business name	Navtara Organics (Partnership Firm)
Location	Bhilwara, Rajasthan, India
GST number	xxx

 

This policy is subject to change. The latest version is always available at [EDIT: navtaraorganics.in/pages/refund-policy]

[EDIT: © 2025 Navtara Organics Partnership Firm. All rights reserved. | Bhilwara, Rajasthan]